Privacy policy

Our Privacy Policy Statement

IshqMe is a platform that is a one-stop store for all your fashion and lifestyle needs. We operate on both online and offline avenues. Being a D2C platform, we provide a wide range of clothing and other fashion accessories that can make you look stunning on all occasions. All contents of this privacy policy are sole property of IshqMe and this privacy policy statement and terms of use of the website together constitute a binding contract for the user who wishes to view content of this website and mobile application. If you do not agree with the policy of this privacy statement, please feel free to not use this website or mobile application.

The mobile application and website together will be referred as Website herein after.

Our privacy policy statement given herein aims to make it clear and transparent to our viewer about how we collect the information, the need for collecting such information and what exactly we do when we collect the information. We believe that any platform collecting information should precisely mention the reasons for taking or collecting the personal data of the visitors and users of the website to empower you to control your personal information.

We would like to keep you informed that we may change this Privacy Policy as and when required. We will make sure that in case we update our policy, we shall notify the same to you or highlight them on our website. We request you to keep yourself updated regarding the revised terms, if any and stay updated about our practices and options presented to you.

We have kept our policy simple and easy to understand, so we believe that you will understand the terms in the right spirit and abide by the policy.

Scope and Applicability of the Privacy Policy:

This privacy policy applies to all our viewers and users of the website. 

• It applies when you visit our website and agree to use all the services available on the website. 
• It applies to you when you sign in, subscribe and interact with our brand and use the material uploaded on the website. 

Website and Mobile Application does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, for which Website/Mobile Application is not responsible or liable. 

We would like to state that the website does not intend to make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does the Website guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. 

The inclusion or exclusion does not imply any endorsement by Website of the website, the website’s provider, or the information on the website. If you decide to visit a third party website linked to the Website, you do this entirely at your own risk. Website encourages the User to read the privacy policies of that website.

 PRIVACY POLICY STATEMENT

 What do the terms used in the policy mean?

Information We Collect

When you access our website, we may collect the following personal information from or about you:

• Contact Information: Your name, phone number, postal address, or e-mail address, mobile number etc.
• Account/Registration Information: Username and password, reminder questions and answers, subscription and account numbers, and communication.
• Payment Information: Billing address, shipping address, credit card or bank account number, expiration date, and account/card verification number (when you provide that information to us).
• Online Identifiers: IP address, advertising ID, unique device ID, and other information about your device, and internal and third-party IDs that have been assigned to you.
• Location Information: We Collect Information about your precise location from your device or information about your general location derived from your IP address, whichever, wherever and however applicable.
• Internet Activity Information: Information about your use of our Services, your interactions with the e-mails we send to you, and your activities on other websites you visit, including the web pages, content, and advertisements you view and links you click on, and whether you open, forward, or click the links in e-mails we send to you; your browsing history; and social media you use, including the “shares” and “likes” you make on a social media platform that is connected to the Services.
• Inferences about Your Interests, Preferences, and Other Behavioural Data: Hobbies and interests, your purchases, or other such inferences.

• Other Personal Information That Consumers Voluntarily Choose to Provide: Any content you submit or make available when you use the interactive features on our Services (like photos and comments), as well as the personal information about others that you may share in order to send others (friends, relatives, colleagues, etc.) information that may interest them.

How We Collect Personal Information?

We collect personal information about you from different modes

• From You: We collect and store your personal information like contact details, registration/account information, payment information, and any other personal information you provide to us while viewing or subscribing to our website or while making a purchase on the Services. We also retain a record of your purchases and order history.
• From the Device you use while visiting our website: 

1. Cookies: A “cookie” is a tiny file that’s stored on your computer. It contains a unique identifier, as well as the address and other information about the website you are visiting. Cookies help us know whether you are a returning visitor to our Services. In some cases, we may use the personal information we collect from cookies to deliver relevant and compelling content to you when you visit the Services.
2. Web Beacons, Pixel Tags, and Other Tracking Technologies:  These technologies allow your browser to recognize and store certain types of information such as cookies previously set, the time and date that you viewed the page with the beacon, and a description of that page.

• From Others.

1. Advertisers: The advertisers that serve ads on our Services will share your e-mail or online identifiers with us so that we can make sure their advertisements or offers reach you.
2. Data Partners. We work in close connection with few third-party data partners who share personal information with us that help us understand you better and ensure the content and services we offer are relevant and compelling. 
3. Service Providers. We work with service providers that collect personal information on our behalf in order to provide services to us, such as hosting our websites, processing our credit card transactions, fulfilling your subscriptions and orders, verifying your identity, and other activities needed to help us provide our content and services to you. We only allow our service providers to use your personal information in connection with the services they provide us.  

Opt Out Policy: 

There are some cookies that we need in order to operate the Services. If you delete those cookies, the Services would no longer function. You can always decide to opt out of or delete the third-party cookies (cookies set by advertisers and data partners) on our Services. Please note, if you block cookies, you may not be able to view or access some of the features of our Services. 

How do we use your personal information?

We would like to mention the reasons for taking or collecting the personal data of the visitors and users of the website and to empower you to control your personal information.

• • To send you e-mail and postal mail, including our Brand newsletters, surveys, and other communications.
  • Fulfil your subscription requests for products, services, and information (including sending you newsletters via e-mail or postal mail).
  • Create and Manage Your Account.
  • We may use your personal information to market the certain Brands via advertisement during the playtime of the videos to you, as well as the products and services when we have the appropriate agreements in place.
  • Personalize Your Experience on Our Services, Including the Content and Ads Displayed to You.
  • Customize the content and ads you see when you use our Services, visit the websites of other companies, and receive our e-mail communications.
  • Remember your browser settings and any preferences you set while using the Services.
  • Recognize you across our Services so that we may deliver relevant interest-based content and advertising to you.
  • Analyse, operate, and improve our Services (including repairing errors or debugging) or develop new ones.
  • Provide you with special offers, promotions, and information from others (as permitted by law).
  • Help our advertisers reach you by e-mail.

• Conduct market or audience analysis and related reporting.

• Enforce our legal rights or comply with the law. 

• Prevent potentially prohibited or illegal activities, comply with applicable law, and enforce our terms of service on the applicable website.

• We may use your personal information for any other purposes disclosed to you at the time we collect your personal information, provided we have obtained the required consent.

• To protect you and us from fraud and other security issues

Transfer of your personal information: 

• Service Providers. We engage service providers to provide services such as credit-card and billing processing, shipping, marketing, advertising optimization and interest-based targeting, e-mail and text message distribution, data processing, mobile and website analytics, user authentication, security, and promotions management. We may share any personal information we collect about you with these service providers and authorize them to collect personal information from you directly to support the services they provide to us. We do not authorize our service providers to share or use your personal information with any other third parties.
• Social Media Platforms: Some social media platforms may collect personal information directly from you pursuant to their own separate privacy policies, which may differ from ours. Some social media platforms also act as our data partners, which mean that we may share your personal information with them as described below under “Data Partners.”
• Advertisers: In some cases, we share contact information (such as your name, age, and/or e-mail address) or online identifiers with these advertisers. If you sign up for a special e-mail offer from one of our advertisers, our Brands will also share your e-mail address and any other personal information you provided with your request with the advertisers you selected.
• Legal Compliance, Business Transfers, and Other Disclosures. We disclose personal information about users of our Services when we believe the law requires it. For example, to respond to compulsory process or law enforcement requests, to enforce our terms of service for relevant brands, or to protect the rights, property, or safety of users, the public, service providers, social media platforms, advertisers, data partners, or third parties. Over time, we may reorganize or transfer various assets and lines of business. We reserve the right to disclose or transfer any personal information we collect to third parties in connection with any proposed or actual purchase, sale, lease, merger, foreclosure, liquidation, amalgamation, or any other type of acquisition, disposal, transfer, conveyance, or financing of all or any portion of company.

How do we secure the information we collect?

 Our employees and staff members are aware of our policy statement concerning security measures. All the personal information or data collected can be secured in the database with limited access to the management. This information is password protected. 

While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorised Customers for any such occurrences.

Modifications or changing the inaccurate information: 

 To err is human. We understand that errors are bound to happen. But no worries, Visitors and Authorised Customers may contact us to update their Information about them or to correct any inaccuracies by emailing us at ops@ishqme.com.

Deactivation or Deletion of the Account:  

At any point, if the users or visitors feel that they no longer want to use the website services, they are free to delete/deactivate Personal Information from the Site’s database by contacting ops@ishqme.com. 

 Control on Our Use of Your Personal Information

• Know your Rights on Us: 

1. You have the right to ask us to tell you what personal information we collect, use, disclose, and sell about you.
2. You have the right to ask us to delete the personal information we collect or maintain about you.
3. You have the right to not be discriminated against for exercising these rights.
4. You have the right to request access to and to edit certain personal information that you have provided to us through our Services.

• Means to Opt-out: 

1. E-mail. You can opt out from any our e-mail newsletter or other e-mail list by using the unsubscribe link at the bottom of each message. 
2. Opt Out of Cookies: The settings of the browser you use give you an option to accept or reject most cookies, or to notify you when a cookie is set. This will opt you out of cookies on the browser you are using. If you use multiple browsers, you will need to take this step for all relevant browsers. 

Please note that denying all or certain cookies may result in a less personalized experience with some of the Services offered on the website.

Age Restrictions: 

There is no age restriction on our website. Anyone can access the information available on the website. We however insist on parental or guardian supervision.

We do not knowingly allow anyone under the age of 16 to provide us with any personal information online. Children should always get permission from their parents before sharing any personal information over the internet.

Since the products and services available on the website are based on paid services, we insist on supervision of parents and guardians before subscribing or registering for the services.

 Other important policy statements:

• Security measures:

To the extent possible, we maintain our security system to its best. We provide our customers with excellent security measures by ensuring the utmost safety of their information collected, stored and used by us. We state that we take all measures to protect the sensitive personal data from unauthorised access, misuse, damage, transfer, modification and disclosures. Confidentiality and secrecy:

The website will not be responsible for authentication of personal information given by the users on the website or to any person acting on behalf of the Website.

It is solely the duty of the user to maintain the confidentiality of the user name and password generated by the user at the time of registration and the Website will not be responsible for loss of confidentiality. The users are obligated to store the user name and password for all future connections. The users shall immediately notify, contact or mail Website of any unauthorised use of the user’s account.

Website takes no liability for the loss suffered by the user due to unauthorised use of the information.

If at any point of time, Website suspects or believes that the information provided by the user is inaccurate, incomplete, out-dated or becomes untrue, Website reserves the right to cancel or discontinue the services with no refund policy.

The website may use such information collected from the Users from time to time for the purposes of debugging customer support related issues.

• Consent of the Parties

You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your (i) assent to this Privacy Policy, and (ii) consent to Website using, collecting, processing and/or disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy. Your visit to the Website and use of the Services is subject to this Privacy Policy and the Terms of Use.

• Dispute mechanism:

This privacy policy binds us into the contract and all the terms of the privacy policy will be governed by Indian Laws applicable at the time of enforcement of this policy.

In case of any disputes between the service providers and customers, alternative dispute resolution mechanism will be followed and all the matters will be resolved using arbitration mode as per the Arbitration and Conciliation Act, 1996. In case of non-performance of services, disputes arising from breach of policy, violation of privacy, the company at its sole discretion will require the disputes to be solved by Arbitration mode of resolution, with the Arbitration seating at Chennai, appointment of arbitrator will be done as per the agreed terms by the parties.

• Communication details:

In case of any disputes, clarifications, notices, all communications intended to be done shall be via email id: ops@ishqme.com Or you can contact us at9080328595

• Termination of the service:

If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through ops@ishqme.com We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. 

After a period of time, your data shall be removed and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively. Please note that your withdrawal of consent or cancellation of account may result in Website being unable to provide you with its Services or to terminate any existing relationship Website may have with you.

For any queries or discrepancies: 

If you have any questions or concerns about this Privacy Statement or its implementation, please contact us via e-mail by writing to:ops@ishqme.com