M1 Marketing Services Pvt. Ltd., on behalf of its own and its affiliate companies/groups  under the brand IshqMe state that they are the original author and publisher of this shipping policy on the Website URL  www.ishqme.com  and the Mobile Application “IshqMe” together known and referred  hereinafter as  “Website.”  

Return policy

Disclaimer: If you receive any product that is damaged or unsealed, please do not accept the delivery of the product. In case, you notice any damaged product after unpacking the parcel, you can return the product and seek for replacement or refund of the money paid against the product.

Replacement of the product depends upon the availability of the product in stock; hence no guarantee can be taken for the same.

Our 15-day return policy allows customers to return items for a refund, exchange, or store credit within 15 days of the delivered purchase date. To be eligible for a return, the item must be in its original condition, with all packaging and accessories included. If you need to return an item, please bring it back to our store or contact us within 15 days of the purchase date to request a return. After 15 days, we will not accept returns for any reason.

The following products can be covered under the returnable category:

• If the box is damaged from outside or with a tampered seal or products are damaged during the transit.
• If the product ordered is different from the product received.
• If the product is torn, stained or not in working condition. (for leash, clothes, socks, shoes etc…)

The conditions subjected to return of the product are given below:

• If the user orders for the wrong product, then the product is not eligible for return.
• The product should be unused and sealed. (if the seal is damaged while in transit, return shall be accepted, however, proof of tampered seal to be shown.)
• The product should have the original bar code, original price tag and bill of shipping while placing for the return. If any of the above elements are missing, return will be rejected.

To apply for Return of the product, the following process has to be followed:

1. Log in to your account and click on the order section. 
2. The option of return or refund will be available- you can either place the request through your log in id or email us at ops@ishqme.com . Once the request is placed, the IshqMe team will verify your request and check for the bill, tags and other necessary things.
3. Subject to the approval of the team, a return request will be accepted and pickup shall be arranged. The customers are required to pack the products with original manufacturers packaging.
4. Once the pickup is initiated and the product reaches the warehouse, we will verify the products for quality and usage checks. 
5. Refund will be initiated within 30 days from the date of reverse pickup and as per the refund policy.

Cancellation policy   

A. Cancellation of Product: 

• If the customer desires to cancel the order after placing it, then, it can be done when the order is in the processing stage. Once the order is shipped no cancellation will be entertained.
• To cancel the product, you can log in to your account and click on the product you want to cancel and select cancel the product tab. Once the cancellation request is placed, it cannot be reversed.
• There are times when IshqMe would voluntarily cancel the product due to non-availability of the product, in such cases, the same shall be intimated to the customers and in case of any refund it will be initiated within 72 hours.
• If the cancellation request is made prior to order being shipped, no charges will be applied and complete refund will be initiated.
• If the cancellation request is made after the order is shipped, the charges shall be applicable as per the discretion of the company.  Once the order is shipped, any cancellation made will be treated as a return.

B. Cancellation of Account: 

The users are free to cancel or deactivate the account associated with IshqMe and no cancellation charges shall be levied for the same. If the account is deactivated due to any other reasons, then reactivation will be done only at the sole discretion of IshqMe after proper due-diligence and investigation. Please note that your withdrawal of consent or cancellation of account may result in IshqMe being unable to provide you with its Services or to terminate any existing relationship IshqMe may have with you.

C. Refund policy

Full amount refund will be given, if the claim is found to be valid, in following cases:  

• Defective or Damaged product
• Lost product
• Cancelled Order       

The mode of refund will be by way of credit to the original mode of payment – Credit/Debit Card, or Net banking or Third Party Wallet.

Please allow 7 to 15 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.

In case of any query related to refund, email us ops@ishqme.com